Ease of doing business rankings enjoys the govt’s attention for obvious reasons. “Ease of living” for citizens does not get the same attention though it can have a high impact on day to day lives of citizens. Many structural reforms have not delivered simply because the last 5% of the work has been dragging for years even though 95% of the hard work has already been done. Electronic toll collection that has not resulted in any significant reduction in pile up before toll booths is a prime example. In the financial sector the Central KYC registry has been in place since 2016 but lack of accountability has ensured that the benefits from this path breaking reform is still awaited while lots of inconvenience is being caused to citizens. Some work has also happened on bank account portability and loan portability without any tangible benefit on the ground. Harsh Roongta’s article in Business Standard.