Bolster dispute platform, skip ombudsman creation
Smart ODR has worked well, resolving about 75% of the disputes referred to it within three months. It has enabled disputes to be resolved far faster than courts and without requiring SEBI to decide individual cases. What it lacks, however, is institutional memory. Because arbitration orders are not published, each dispute starts from scratch, and the same questions keep recurring—making arbitration efficient in the moment, but wasteful in the long run.
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