Four Reforms To Enhance Trust In Insurance Sector
Insurance is the foundation of sound financial planning, yet widespread mis-selling in life insurance and claim denials in health insurance have eroded public trust. IRDAI’s proposed distribution reforms are a welcome step towards restoring confidence. The article advocates four key changes: measuring insurance success by protection coverage rather than premiums collected, launching commission-free insurance products through Bima Sugam, allowing fee-only insurance advisers, and making complaint and claim records publicly accessible. The central message is clear: Insurance must prioritise policyholder protection over commissions and sales, and trust must be earned through honest selling and reliable claim settlements.
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